Awuku Dela

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ECG - Where art thou - Final update

Well I suppose persistence does pay. 

I got a phone call yesterday afternoon around 4pm. The person identified himself as an employee of ECG and wanted to know where I lived. Fortunately he was already positioned on Blogordo Road and all he had to do was drive down as I was waiting for him outside my crib. 

After we had done away with the pleasantries, I asked him if he had read the report I had initial logged with ECG Customer Service. He said "no". I was not surprised. I invited him into the house and went through with him what happened on the 10th. The faulty electric meter had been moved to another location. Due to the demolition going on in my property it had to be moved. Unfortunately it appears to be "dead". The electrician who moved the meter could not reconnect it. His attempt generated some sparks which resulted in his hand getting burnt. 

Anyway the chap from ECG asked the electrician to obtain a specific board which a new meter will be attached to. Once the board is in place, a call will be made to the chap from ECG and he will bring over a new meter as a replacement.

ECG- Where Art Thou - Further Updates

This is beyond me now. I refuse to give up because I fail to see how a full government machinery can be so incompetent on the very basic function of providing service to customers.
Still on my burnt ECG meter and my several attempts to get them out to investigate; it appears ECG is doomed for failure.
I called ECG Customer Services again and was connected to Louise. After giving her my reference number, guess what, yes you probably guessed right. She blurted out “sorry sir, we are currently facing challenges with our system so please hold for 60 seconds” everything with ECG seems to be one massive “facing challenges”. When she finally got my details up on her screen, she informed me that she would send a…… I am trying to remember the phrase she used… sod it, I cannot remember; anyway, what she said implied was that she was informing the Fault Team that I had called. 
At this stage, I tried to remain calm. After going through this same scenario over a period of five days, I was on the verge of exploding with anger. But I kept my cool. I bluntly told her that her action was useless because on every other occasion that I have rung her co-workers have done the same thing and I am still waiting for the Fault team to visit my property.
I then asked her if there was an update on my ticket regarding what time the Fault Team would be at my property.. 
She said no
I asked her if her message to the Fault Team would generate a response as to when I should expect them at my property. 
She said no. 
To make matters worse, she suggested that I ring the ECG Office at Makola and make a report. Yet again, I could not believe what I was being told. 
Hang on I said to her, what is the purpose of me ringing you if you are asking me to make another phone call?
Oh well, I said to myself, I suppose it will not harm if I make this call. Let see what can go wrong here. 
I wrote the two numbers she gave me [0302664900/0302664904] and dialled the first out of the two. It is no surprise why Ghanaian Government organisations are absolutely messed up. Can you imagine that when someone finally picked my call to Makola and after me explaining why I was calling, I got routed back to Customer Services. Fortunately the person at the end of the line knew what I needed and told me to ring again but this time dial extension 264 when prompted.
Extension 264 picked up my call, but had to take down my number because the person who can deal with my issue is on the phone and would call me back. Note that this was roughly an hour ago. I am still waiting for the call back.

ECG - Where Art Thou, an update

Well, as I suspected, the Response Team from ECG never turned up yesterday. I did not get a phone call this morning either. Rather than sit at home waiting I decided to go to church, after all, I said to myself, if they do ring, I am only 10 minutes drive away from home. They never called. 

I got home around 14.00, rested and called ECG Customer Services at 14.15. I was put through to an agent called Akua. I immediately asked to speak to the supervisor, after a couple of minutes Akua came back to say that the supervisor was currently busy and if I could call back. I will give it a couple of hours and call back.

16.57. Called ECG Customer Services and spoke to supervisor called Seth. He is going to contact the Response Team and find out why they have not as yet been in touch with me.

Maybe I should think of Suing the Electricity Corporation Of Ghana

ECG - Where Art Thou

I took a stroll to Oxford High Street, Osu. My plan was to pop into the bank and withdraw some money for the weekend. On Friday, I was informed by my Business Relationship Manager that Barclays Bank in Osu would be open on a Saturday. I wasn't. However if I had an ATM card I could have withdrawn some money from the ATM machine. I did not have an ATM card, so I was out of luck. Anyway, the trip to the bank was not a wasted one. I had packed my Nikon D5500 into my backpack. I took it out and proceeded to make my way back home heading towards Danquah Circle and then doing a right towards Labone Junction. I managed to get some shots but was kicking myself because I had not packed my SIGMA 18-35mm lens.

I got home around 11.50 and switched the aircon on. Twenty minutes into enjoying the benefits of having an aircon, I could smell burning. I went outside and had a quick peek at the aircon. Nothing seemed to be wrong with it. Then I went back into the house. The smell of burning suddenly became stronger so I went back out again and this time I noticed that my electric meter was on fire. I was immediately transformed into a headless chicken and started running around in circles looking for something to put this fire out. Finally I found a heavily soaked rag and used that to put the flames out. I called ECG Customer Services and exactly 12 noon and gave an account of my issue. The agent - Pyke informed me that the systems was not responding and that he would have to log my issue on another platform. He went on to mention that he would not be able to give me a reference number until the system was up and running. To my amazement Pyke said I should make my way to the ECG offices at Makola to report my issue. I just could not believe what I was being told. I immediately told him that I was not going to Makola to report the issue and was expecting this to be handled by the ECG Complaints Call Centre. What if, I asked him, whilst on my way to ECG at Makola, the fire started again; who would be around to contain the fire.  

At 13.00, I called again and this time I spoke to another agent called Francis. Francis was able to locate my ticket and proceeded to give me a ticket number [91100]. He told me that the response Team at Makola had been informed and they would be dispatched to my location as soon as possible.

At 15.41, I call the ECG Call Centre again and was connected to Adobea. Adobe informed me that their system was down and hence could not pull up my ticket. I had to give a brief run down of what the issue was. I asked if a team would be dispatched to investigate the cause of the fire at the meter. She said they had been informed and would be out to my location ASAP.

At 16.51 I called ECG again asking for an update, my call was picked up by Abigail. I got the same "razzmatazz", but this time she added a "twist". She said she was doing her best to get the Team out to my property, but in the meantime, if I could call the Team at Makola on 0302664900, that would be a good idea. Guess what, I called the number three times and got no response. 

At 17.44, I was on the phone agin to ECG speaking to Erica. She was able to pull up my ticket but could not tell when the Team would be at my property. She even suggested that I go to the ECG Offices at Makola on Monday to report the issue. I decided to change the tone of my voice and demanded to speak to a supervisor. I was transferred to Evans who assured me that he was going to call the Team at Makola and find out what was going on. He also assured me that he would give me a call back.

20.40 - Still no word from Evans as promised. Called ECG again and requested to speak to Evans. I was told that Evans has left for the day. I was transferred to another supervisor called Patrick.

21.33 - Called ECG and demanded to speak to Patrick. Still no updates on when the Team will be at my property to investigate why my electric meter suddenly caught fire. Patrick assures me that the Response Team will be at my property and that the reason for the delay is due to other faults that are being looked at.

Updates to follow as and when they are available!

Stunning Wrist Beads By Mabel Simpson

It all started with a tweet that caught my eye at a time I had dedicated my time to be on twitter.
This was the tweet

I blinked once, and blinked again. This was an opportunity not to be missed. Truthfully, my initial reaction was to ignored it as I thought this was too good to be true. Mind you, this was my default settings in me speaking, no offence to Gloria :-). It must have taken a fraction of a second for my thoughts to go through my default settings to me hitting that "retweet" button. In the meantime, whiles waiting for the results of this "mini event" organised by Gloria to emerge, I took a web trip to msimps website. I am an inquisitive person. Curiosity has not killed me yet and I doubt if it will ever [smile]. So this is my critique of the website. The first thing that caught may attention was a bunch of SQL, PHP coding errors. I have sent simps a whatsapp and hopefully she will have this rectified as soon as possible. The last thing you want lingering on your website, especially if it is used as a platform to sell you products, is for coding errors popping up here and there. Unfortunately I did not see similar bracelets featured in Gloria's tweet, being offered as an item to be bought on the website. I might not have looked hard enough, but I am quite certain it's not there. I am sure there is a valid reason for this. The reason I raised this is because the bracelet is very nice. I am wearing mine now. You will notice that there were 16 retweets of Gloria's initial tweet. If we do the math, it means there are 11 people out there who can be potential buyers. Fair enough, these 11 missed out on a freebie, but that does not mean that they will not be will to pay for the wrist beads given the means to. I feel that the website needs two major uplifts. The first is the fonts used are too small, secondly the "contact us" page needs to be redone. 

Gloria announced the results and Kuku Dela is a lucky winner of an amazing well crafted bracelet.

After a few messages on Twitter and WhatsApp, I finally picked up my bracelet from what I presume to be an outlet near Bluegate Junction in Osu. Fortunately living in Nyaniba Estates made the trip to collect it an easy one.

The items being sold by msimps are really nice. I draw my conclusions from the bracelet I received. The bracelet has been well made and I am fairly confident that if these wrist beads are of high quality, so too are the rest of msimps products.

Finally, why don't you vote for msimps to win the Glitz Style Awards.
Click on this >>link<< and click the "like" button
OR
Head over to Glitz Africa Awards page on Instagram and vote. You will need to search for glitzafrica in Instagram. Better still, click >>here<<. Then scroll through the pics until you come across that for Mabel and use the "like" button. Simple.

 

 

 

 

So Many Colours At Church ICGC Abossey Okine

ICGC is located at Abossey Okine in Accra, Ghana; and  has always been my preferred place of worship when I am in Accra. I was introduced to the church by a very good friend of mine. Generally I am very weary of churches in Ghana, so by default, I am very selective as to which church I attend. Since being introduced to ICGC, I have been in and out of Ghana over the past couple of years several times. On each occasion that I am in Ghana, I make it a point to attend ICGC.

This Sunday gone, we had the pleasure of Pastor Otabil preaching. He continued with his series which he started last week. Unfortunately I was in Takoradi last week, so I missed out on the beginning of the series. There is never a dull moment in the clothes people wear to church. Admittedly there is the usual black or white attire, but 90% of what everyone wears is filled with colour.  Correct me if I am wrong, but I am of the very strong opinion that Ghanaians love wearing colourful clothes. This is more prominent in women. The  Kaba and Slit serves as an excellent "medium" in displaying colours based on the material used in sewing. A quick Google search using  "What is kaba and Slit" will generate a list of websites which attempt to educate you what Kaba and Slit is.

To iPhone Or Not to iPhone

I am an obsessive Apple fan. No not that type of obsessiveness. I am not an Apple fan without first questioning and then making that all important decision. If the Apple product makes reasonable sense to have then I will purchase it. Failing that I will not waste the effort, time and money to engage in that product, unless of course if I acquire it as a present. I am currently using a Macbook pro 15" with retina display purchased last year when they came out. I also have the latest iPad Air 2. My daily driver roughly 3 years ago was an iPhone 4S. Sadly I had to switch to a Sony phone which run Android. Why you are probably asking? Well during the period I was using my iPhone, I was getting increasingly frustrated with the limitations I had with the iPhone. I was constantly Jail breaking my iPhone so that I could enjoy the features that were not available on the Apple IOS. It then got to the point that even jail breaking was becoming frustrating, so I looked into the possibility of moving to Android. Based on what I saw, I made my move to an Android phone. I have used a Sony, a Nexus 5 and currently using a Nexus 6 as my daily driver. 

Apples release of the iPhone 6S plus [I stress on the 6S plus because I want one] has got me focused on getting one at the end of November. Everything about it includes what I felt I was missing when I was using the iPhone 4S. At this point, I feel it makes reasonable sense to get an iPhone 6S Plus. My macbook and iPad both run all the essential applications that I use on a regular bases. Only a fraction of these applications are available on Android, irritating as it is, I have managed to live with it till now. The new features built into the iPhone 6S now give me all the reason the upgrade my current daily driver to an iPhone 6S.

Tomorrow, Google is hosting an event in which the speculation is that they will be announcing the upgrade to the Nexus 6. It will be interesting to read the reviews that will be published when a comparison is done on the iPhone 6S plus and the latest release of the Nexus phone. I will watch the show, but my mind is fairly made up now and I have set the iPhone 6S in my sights.

As with reviews on any item of tech that comes out, I immediately head off to MBKHD on YouTube for a sterling review on the item. Check out his immediate review on the iPhone 6S and 6S Plus. Please note that this is an immediate review, which means he will be revealing a detailed review in the hot too distant future.

                  Click >>here<< for Youtube video

I will finish off the blog with an article I came across through a couple of "hops" in the web
"Apple widens gap between IOS, Android in U.S."

ECOBANK - Information Technology

I am pitching this video because my brother, Mr Felix Duku CEO of Duku Consulting Ghana is featured in it. This was when he was head of Information and Communication Technology at ECOBANK, Accra Ghana.
For those of you who know him, spotting him out will not be a problem, however those who don't will see a brief introduction with his name and function......enjoy

Click on picture to view video.

Celebraing Mr R. Kwamena Von Ballmooss

"Death is certain but its timing is uncertain"

I quite remember, when my Mum was alive, his name being mentioned on several occasions at home. I did not quite pay attention what the connection was between my Mum and Mr Ballmoos, however two years ago our paths crossed through my cousin Jonathan Lartey. My first meeting with Mr Ballmoos was in his office when his wife Jocelyn took me up to his office on the fifth floor of Provident Towers at Circle. Our first meeting was just an introduction and small chit chat here and there, so I did not spend much time with him as my reason for being at Provident Towers was to chat with his wife. My second visit to him was more detailed. I had been asked to give him a parcel from the UK. The parcel was a special one. It was a diamond encrust watch which was going to be presented to his wife as a present. Obviously he did not want his wife to know about this so I called him when I arrived in Ghana and arranged a convenient day for me to "sneak" into his office without his wife knowing. My second encounter with Mr Ballmoos was more eventful. This time we had a good chat. Such a pleasant man. During the our chat, he mentioned that he attended Achimota School, and that was when the penny dropped. My late Mum also attended Achimota School. This would have been around the same year Mr Ballmoos attended this school. I would have loved to spend more time talking to him, but I was travelling to Tamale the next day and needed to go home and get my stuff ready for my trip. I informed Mr Ballmoos that I wanted to leave and he kindly gave me GHC100.00. I initially refused to accept the money, however he insisted saying that I was travelling and needed the money. 

Mr Ballmoos passed away on the 25th of August this year. His funeral service was held today at the Roman Ridge Church in Accra. The funeral service started at 8.30AM. I got to the Ridge Church in Accra at 7.30AM. I wanted to make sure that I got a good seat, considering the fact that he was a very popular man, this meant that being late would mean settling for a seat outside the church under a canopy.

The funeral service was excellent. I enjoyed it. Apparently Mr Ballmoos loved singing hymns, I therefore guess the one selected for the service were his favourite ones. Just a guess. The order of service booklet was beautifully done. I appreciate that a lot of effort was put into this. The service was coordinated by Rev. Cannon John Nelson. The sermon for the service was given by Rt. Rev Col. John Otoo, he got everyone laughing with his witty jokes and stories. 

 

Building Permits and Approval of Architect Drawings

Getting paperwork right for Architectural Drawings approval from State Housing Company
By law, a building permit is required before anyone can build a house/building in Ghana. I came across a fantastic article by Emmanuel Mate-Kole, Esq. and Kow Essuman, Esq.
[Emmanuel is a lawyer and a leading associate in the Construction, Infrastructure and Transportation practice group at Bentsi-Enchill, Letsa and Ankomah.
Kow is a barrister; qualified to practise law in England and Wales, New York and Ghana. He is an associate in the Litigation and Dispute Resolution practice group with Bentsi-Enchill, Letsa and Ankomah. He is also a Global Shaper (Accra Hub) of the World Economic Forum, explaining most of what one needs to know about Building Permits in Ghana.]
I suggest you head over to Kow Essuman's Blog and have a good read. Other Ghanaian sites also have some well written information on Building Permits in Ghana. For example Ghana Home Blog has a piece on “How to get a Building Permit in Ghana in record time” 
Anyway the essence of a Building Permit to basically to cover your back. It is for your own benefit. The last thing you want is for all the money you have invested in you building to go down in a pile of rubble because you failed to follow the sensible route as required by you.
The architect who designed my building went to the AMA Offices in Labadi in an attempt to set the ball rolling for a Building Permit to be issued to me. Under normal circumstances, the Accra Metropolitan Assembly [aka AMA] Offices in Labadi would have proceeded to check everything and providing all was in order then issue a building permit. However the building I am planning of building is in Nyaniba Estates. Nyaniba Estates is an Estate that was built in the Nkrumah regime by the, at that time, State Housing Corporation.

Hence, I would need them to approve the architectural drawings before the Accra Metropolitan Assembly [aka AMA] Office in Labadi can provide me with a Building Permit. The State Housing Corporation has now been renamed to State Housing Company and still situated next to the State Transport Corporation when you are heading towards Abossey Okine. With four detailed copies of the architectural drawings, I went over to SHC to get things started. I was informed by a lady in Customer services that I needed to present the below listed to complete my application for my drawings to be approved.
1. An application letter [typed] requesting for PLOT 22 architectural drawings to be approved
2. A fee of GHC500.00
3. A photocopy of Indenture
4. A photocopy of Lease Documents
5. A photocopy of Letters Of Administration
6. A photocopy of my Mothers death certificate.

I went back into town and got all my photocopying done at Busy Internet. Just as a word of warning. At the time of writing this, Busy Internet is undergoing some major renovations. They have set up temporary offices outside the main building. Due to the lack of space, the photocopying section can get very crowded.
With everything in order, I went back to SHC a presented my application. Last week Friday, I got a call informing me that my application had been approved and that I needed to GHC14,000.00. I am not too sure about this payment required. I was not in the a favourable environment to ask questions, so I guess I will need to get confirmation on this when i return to the SHC offices on Tuesday 22nd September.

Takoradi

So I am currently in Takoradi spending time with Family. Actually I arrived here on Wednesday 16th. It is always a trip which I look forward to whenever I am in Ghana. I went to the Internal Flights section on Tuesday to purchase my ticket for Wednesday. As usual, I had the option to go with Africa World or Starbow. I choose Starbow. I was not impressed. When it got to my turn to be served, the lady blanked me for about 8 minutes doing something on her computer screen before acknowledging me as requiring her attention. Nothing like “sorry for keeping you waiting”, you know, the usual customer service lingo you offer when you have kept a customer waiting. I was not in the mood to point out her customer service skills. I had the feeling that sooner or later, someone would let her know her failings. 
The flight cost GHC670.00, which I think is a bit steep. Then again, I think the fare has increased. I cannot recall how much I paid for my trip last year. It should not be difficult for me to find out. I am sure I have a copy of the receipt somewhere.
Wednesday morning found me at the airport around 8.00AM. Word of warning, if you have a flight scheduled to take off in the morning from Kotoka International Airport, make sure that you leave home/base location in well enough time. The morning traffic in Accra can be killing and without giving yourself sufficient time to leave home/base location, you will definitely miss your flight if you stretch things thinly.
My flight was scheduled to take off from Kotoka International Airport [KIA] at 9.10AM, and guess what? Yes you guessed right our flight was delayed for almost 45 minutes. The beauty of it was that after announcing the flight and us going through checkin, no staff from Starbow thought it necessary for us to be informed of why the flight was delayed. Typical!
The flight was uneventful and landed at Takoradi Airport at 11.20AM. 
I have not been into the town centre yet, but driving home from the airport confirmed my suspicions; no investment has been pumped into the roads in town. Building construction is static. Come to think of it, I don’t remember building construction to be evident on my last visit last year.
Something I did not expect, the power issue is much better here than in my hood Nyaniba Estates. There has certainly been an improvement in the power situation in Takoradi. 

I made time to take a ride with Pastor Theo to a spot called Harbour View. From the drinking spot one has an excellent view of Takoradi Harbour and GHACEM. I have never been to Tema Harbour, but I have read in the past of various upgrade projects initiated there to cater for the increased number of vessels and trade. Considering the volume of ships that use Tema Harbour, it is fair to say that it is a much bigger harbour than Takoradi. I believe there is some degree of harbour expansion going on at Takoradi Harbour.

We didn't hang around Harbour View for long. Pastor Theo made a quick call to my nephew Eugene who works for GHACEM. He actually popped over to meet us at Harbour View. He was on his way to GSTS with his friend who is part of the IT Team at GHACEM for a football training session. I was very impressed when they told me that GHACEM has purchased a Quadcopter Drone to assist them in various strategic decision making. Considering the large area GHACEM occupies, this is the most logic tool to employ when one needs information based on feedback from an area footage. Nice move.

Anyway, we all made our way to GSTS [Ghana Secondary Technical School]. I remember GSTS from the days I was in Secondary School. Unfortunately I have never had the opportunity of visiting the school till today. I have always thought this secondary school was situated outside of Takoradi, why, don't ask. Like most most of the very good secondary schools in the country, GSTS has not escaped neglect. It is such a shame. The structures are practically begging for repairs here and there, not to mention a touch of painting.

Flash Back - Funeral Of The Late Madam Elizabeth Laingoye Lartey

Memories are important, no matter how sad they are..

My Mum died in April 2000 after a short illness. Prior to her passing away, she worked for the Ghana Education Service as a Home Economist Teacher, holding this post in various secondary schools in the country. Her first posting as I recall was at Dormaa Secondary School. She then moved on to Sunyani Secondary Technical School, Aburi Grls Secondary School and Tamale Technical Institute. When she retired, she set up a Creche at her residence in Nyaniba Estates and called it Gye Nyame Creche.

iMotivate - Work, Family, Health, Friends and Spirit, Brian G. Dyson

I came across this on Google+. Actually I only encountered part of it, so I did some more investigating and was able to get the whole speech. These are truly inspiring words that should motivate all of us. Many times we can get sucked into the wrong things and totally forget what our goals should be. It is also very easy for us to set the wrong goals without realising this. There is a lot to learn from what Brian has mentioned. These are not many words but definitely very thought provoking.

Imagine life as a game in which you are juggling some five balls in the air. You name them – Work, FamilyHealthFriends and Spirit and you’re keeping all of these in the air.

You will soon understand that work is a rubber ball. If you drop it, it will bounce back. But the other four balls – Family, Health, Friends and Spirit– are made of glass. If you drop one of these; they will be irrevocably scuffed, marked, nicked, damaged or even shattered. They will never be the same. You must understand that and strive for it.

Work efficiently during office hours and leave on time. Give the required time to your family, friends and have proper rest. Value has a value only if its value is valued.”

Don’t undermine your worth by comparing yourself with others. It is because we are different that each of us is special. Don’t set your goals by what other people deem important. Only you know what is best for you. Don’t take for granted the things closest to your heart. Cling to them as you would your life, for without them, life is meaningless. Don’t let your life slip through your fingers by living in the past or for the future. By living your life one day at a time, you live all the days of your life. Don’t give up when you still have something to give. Nothing is really over until the moment you stop trying. Don’t be afraid to admit that you are less than perfect. It is this fragile thread that binds us to each together. Don’t be afraid to encounter risks. It is by taking chances that we learn how to be pave. Don’t shut love out of your life by saying it’s impossible to find time. The quickest way to receive love is to give; the fastest way to lose love is to hold it too tightly; and the best way to keep love is to give it wings! Don’t run through life so fast that you forget not only where you’ve been, but also where you are going. Don’t forget, a person’s greatest emotional need is to feel appreciated. Don’t be afraid to learn. Knowledge is weightless, a treasure you can always carry easily. Don’t use time or words carelessly. Neither can be retrieved. Life is not a race, but a journey to be savoured each step of the way… Brian G. Dyson President and CEO, Coca-Cola Enterprises during his speech at the Georgia Tech 172nd Commencement Address Sept. 6, 1996

The Puzzle Of Motivation / 7 Must-Read Books On Work And Productivity

The Puzzle Of Motivation - TED Talk [ted id=618]

Career analyst Dan Pink examines the puzzle of motivation, starting with a fact that social scientists know but most managers don't: Traditional rewards aren't always as effective as we think. Listen for illuminating stories — and maybe, a way forward.

7 Must-Read Books On Work And Productivity

In 1962, Princeton psychologist Sam Glucksberg performed an experiment based on the classic candle problem test. He presented two groups with the same task, but with different rewards: One would receive monetary rewards based on speed, while the other was told only to complete the task as quickly as possible. The results were counterintuitive. The latter group performed the task on average three and a half times faster than the first. Why?

As career analyst Dan Pink (Watch: The puzzle of motivation) has learned, traditional motivators like money can be far less effective than intrinsic motivators like autonomy, mastery and purpose. Indeed, productivity itself is a mystery we still struggle to unravel. Below, find seven must-reads (and a playlist) that look closely at how work works, provided by Pink for his TED Talk.

1. The Talent Code Daniel Coyle Arrow Books, 2010

“A savvy and snappy compilation of some of the best research on talent. I’ve given away more than a dozen copies of this one — including to my own kids.”

2. Flow: The Psychology of Optimal Experience Mihaly Csikszentmihalyi Harper Perennial Modern Classics, 2008

“The classic book that introduced the idea of ‘flow’ — those delicious moments when the challenge we face is so exquisitely matched to our capabilities that we lose our sense of time, even our sense of self.”

3. Why We Do What We Do Edward L. Deci and Richard Flaste Penguin Books, 1996

“Edward L. Deci is a legend in the study of motivation, and this 1996 book offers a nice early introduction to his work.”

4. Mindset Carol Dweck Ballantine Books, 2007

“One of the most important books a parent can read. Seriously. Get it now.”

5. The Sports Gene David Epstein Current Trade, 2014

“A fascinating book that shows that in some pursuits, practice, practice, practice is more effective when you’ve got the right genes, genes, genes.”

6. The War of Art Steven Pressfield Black Irish Entertainment, 2012

“An essential read on overcoming resistance in the quest for mastery.”

7. Readings on self-determination theory

“Much of the work I write about in my book Drive comes out of the University of Rochester. You can find a great selection of academic papers on self-determination theory online.”

Great reading list, so I have been out shopping on Amazon and purchased most of the titles on Kindle. One I got on Audible because I have a monthly subscription with them.

Flight BA0081 from Heathrow To Accra - An example of Excellent Customer Service

I always fly British Airways. Well, that is not actually accurate. When I started making regular trips to Ghana, my initial preferred airline was Virgin. Actually before Virgin started flying to Ghana, I took flew Ghana Airways once, then when they went bust, I flew with another airline that went to Ghana frequently - I cannot remember their name.  Anyway, after that, I flew BA once and then a few times with Virgin. For reasons best known to themselves, Virgin suddenly dropped the routes to Ghana and I found myself flying with British Airways [BA]. I had no problem flying BA. They were always punctual in departures and arrivals. The crew are always friendly and quick to step in when a passenger needs help. Everything slotted in just fine for a "World Traveller" like me. Many friends had issues, and some still do with the fares, but my way around that was to plan my trips when BA was either having a sale or to travel outside school holidays - tickets are always cheaper outside school holidays. I know a few people who would rather purchase a cheaper tickets with another airline that offered several hours stop-overs/transits elsewhere before arriving in Ghana. I cannot imagine myself engaging in such a trip. I would rather spend extra in having a direct flight than having to stop over at another airport for several hours only for the sake of saving money.

My trip to Ghana on the 14th of November started of with me driving to Heathrow in heavy rain. It rained non stop from Northampton to Heathrow. The driving conditions were absolutely horrendous. Tip 1 - always check in as early as you can. The check in staff are very nice when the queues are short and hence they are less stressed. The advantage is that even if you are 3 - 6 kilos over the your weight allowance, they are sympathetic and will make you language as HEAVY and check you in. Tip 2 - always engage in light conversation with the check in staff. They always appreciate this. After all, they are humans too. Ask them how their day has been so far and what time they knock off work. After checking in and buying a few things from the Duty free shops, I finally bordered my flight and airborne on time to Ghana. Then we hit a snag. The crew were having issues with the onboard entertainment. All attempts by them to resolve the issue proved futile. So we ended up not having any entertainment for the duration of the flight.

A couple of days into my stay in Accra, I tweeted BA informing them of my lack on entertainment and suggestion of a refund. After a couple of tweets between myself and @BritishAirways, my British Airways Executive Club account was credited with Avios Points. Well done BA. You have yet again proved that Customer Service is at the forefront of your airline operation and I look forward to flying with you anytime again in the not to distant future.

At Church Today - Everyday Champions Church

Everyday Champions Church is simply an awesome place to be - at least every Sunday. As part of my duties as a church member, I  help out with car parking on a rota basis every other Sunday. Today was my turn and here I am with two other church members, Phil and Dave, who assisted in performing this task this morning.We are currently going through a series "Be Stirred, Not Shaken" and had, yet another blessed opportunity to listen a to an exceptionally gifted young man - Sam Gill. Another description I normally tag to Sam is that he is 'Articulately Gifted" in delivering the word of God. Keep up the good work Sam!


The Truth About Beats by Dre!

Last night I watched another awesome YouTube video by a tech reviewer called Marques Brownlee. If you missed it, check out the link >>here<< I woke up this morning and Marques had made a posting on his Google+ Account: The funny thing this is that Marques is not the only Tech reviewer on YouTube who has made a Tech review on Beats by Dr Dre. If you do a quick search on YouTube using "Beats by Dre" you will find a whole list of reviews either praising them of knocking them as useless. Interesting enough, Marques has made other Tech reviews on Beats by Dre way back in February 2012 '"ATH-M50 vs Beats by Dre Pro, plus a mini rant." - Uploaded on 14 Feb 2012". Dr Dre did not want to talk to him then. Nor did Dr Dre, as far as I know, want to to talk to the other reviews os his product. So Apple now buys Beats and they now want to talk to, I presume, to the first person who has made a review on their product. There is a lot to take away from Apples sudden interest in Marques' review, and I will leave you to list them in the comments section. My only advice to Marques though is that he takes a lawyer with him [if he is having this talk at Apple offices].


I will be interested, if Marques is allowed to reveal the contents of this meeting to the general public, what was actually discussed in this meeting. Anyway, nice one Marques - keep up the good work. Whatever the outcome of this "talk" with Apple, don't let it stop you from reviewing the iPhone 6 when it comes out! ;-)

Christenings - Just Love Them: Amelie’s Christening

I love Christenings, even though I do not attend as many of them as I should do for someone who loves these events. Last week, I got an invite to attend one which was hosted in a little village called Stanwick, not far from where I live.

But before I continue to narrate events of that day and share optics taken, I would like to share an article I came across on the internet, buried in the archives of the New York Times. Essentially it saves me the trouble of explaining to you what an Outdooring is and what it involves. The article does a good job on this. From my personal experiences of outdoorings that I have attended in Ghana, these occasions are more intricate and detailed when performed in Ghana as a lot of other things are taken into account in preparation for that special day.

Naadu, Ewurabena and I arrived about 10 minutes early, found a spot to park and made out way into this lovely English medieval  church. The ceremony did not take that long, after which we all made track to an English pub not far away for food and drinks. On the flip side, I also love Ghanaian Outdooring Ceremonies. Ghana being quite diverse in its culture, there are obviously different formats these Outdoorings take depending on the tribe/region the couple hosting the ceremony are from. What strikes out immediately at a Ghanaian Outdooring are the colourful traditional clothes worn by guests.

I have not been to a Ghanaian Outdooring Ceremony for quite a while, so I have made it one of my calendar events to attend one on my next visit to Ghana this September.