Flight BA0081 from Heathrow To Accra - An example of Excellent Customer Service

I always fly British Airways. Well, that is not actually accurate. When I started making regular trips to Ghana, my initial preferred airline was Virgin. Actually before Virgin started flying to Ghana, I took flew Ghana Airways once, then when they went bust, I flew with another airline that went to Ghana frequently - I cannot remember their name.  Anyway, after that, I flew BA once and then a few times with Virgin. For reasons best known to themselves, Virgin suddenly dropped the routes to Ghana and I found myself flying with British Airways [BA]. I had no problem flying BA. They were always punctual in departures and arrivals. The crew are always friendly and quick to step in when a passenger needs help. Everything slotted in just fine for a "World Traveller" like me. Many friends had issues, and some still do with the fares, but my way around that was to plan my trips when BA was either having a sale or to travel outside school holidays - tickets are always cheaper outside school holidays. I know a few people who would rather purchase a cheaper tickets with another airline that offered several hours stop-overs/transits elsewhere before arriving in Ghana. I cannot imagine myself engaging in such a trip. I would rather spend extra in having a direct flight than having to stop over at another airport for several hours only for the sake of saving money.

My trip to Ghana on the 14th of November started of with me driving to Heathrow in heavy rain. It rained non stop from Northampton to Heathrow. The driving conditions were absolutely horrendous. Tip 1 - always check in as early as you can. The check in staff are very nice when the queues are short and hence they are less stressed. The advantage is that even if you are 3 - 6 kilos over the your weight allowance, they are sympathetic and will make you language as HEAVY and check you in. Tip 2 - always engage in light conversation with the check in staff. They always appreciate this. After all, they are humans too. Ask them how their day has been so far and what time they knock off work. After checking in and buying a few things from the Duty free shops, I finally bordered my flight and airborne on time to Ghana. Then we hit a snag. The crew were having issues with the onboard entertainment. All attempts by them to resolve the issue proved futile. So we ended up not having any entertainment for the duration of the flight.

A couple of days into my stay in Accra, I tweeted BA informing them of my lack on entertainment and suggestion of a refund. After a couple of tweets between myself and @BritishAirways, my British Airways Executive Club account was credited with Avios Points. Well done BA. You have yet again proved that Customer Service is at the forefront of your airline operation and I look forward to flying with you anytime again in the not to distant future.